Roadside Assistance, Customer Service Representative
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn
Location
Alabama + 5 moreAll locations: Alabama, Arizona, Florida, Mississippi, Tennessee, Virginia
Posted
10 days ago
Salary
$16 / hour
High School1 yr expExperience acceptedEnglish
Job Description
• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Job Requirements
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- 1+ year of customer service experience, ideally in a fast-paced contact center.
- Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred.
- Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- A genuine passion for helping others with a proven track record in customer-facing support roles.
- Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Must successfully pass a criminal background screening.
- Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible desktop or laptop, wired high-speed internet, a webcam, a mobile phone, and a wired headset.
Benefits
- Medical, Dental, and Vision
- 401(k) with match
- Paid Time Off
- Tuition Reimbursement
- Complimentary Roadside Assistance
