• Develops skills necessary to support assigned services and systems while learning the integration and interaction of all supported services and systems. • Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements. • Executes project tasks as assigned under the direction of the IS Manager, Team Lead, or Senior IS Application Analyst, and executes routine support with assistance. • Adheres to and enhances quality assurance standards, systems development and delivery methodologies. • Contributes to ongoing process to integrate end users requests with software functionality. • Contributes to analysis and recommendations relating to application build and functionality of systems to ensure reliability for current and/or future use. • Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment. • Participates in on call rotation.