Aiwyn

Empowering accounting firms with Practice Intelligence™ solutions that make a difference.

Services Program Manager

Program ManagerProgram ManagerFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishPMP

Job Description

• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment. • Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication. • Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes. • Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value. • Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence. • Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics. • Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact. • Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

Job Requirements

  • 3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience).
  • Strong organizational and communication skills; comfortable managing multiple projects at once.
  • Demonstrated ability to lead customer-facing projects and deliver measurable outcomes.
  • Experience working with cross-functional teams in dynamic environments.
  • PMP, CSM, or similar certification is helpful but not required.
  • Bachelor’s degree or equivalent work experience.

Benefits

  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching

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