• Compiles and prepares a claims package, including all invoices and documents needed to prepare the claim. • Identifies and escalates any missing documents and/or invoices needed to support all corporate and escrow advances. • Prepare and file the claim accurately within the correct internal/investor/government system to request reimbursement. • Respond to and resolve all suspended claims, including investor/insurer requests for information/documentation timely. • Reconcile claim funds and expenses written off to ensure all claimable amounts have been filed • Escalate to claims management all problems involving claims that are at risk of being denied/curtailed, or cannot be filed timely. • Work to provide user feedback on current systems to the product and engineering team. • Other duties as assigned.