1Password
Productive businesses use 1Password to secure employees at scale.
Senior Customer Success Manager, Commercial
Location
California
Posted
6 days ago
Salary
$75K - $105K / year
Bachelor Degree5 yrs expEnglish
Job Description
• guide Mid Market Teams and Business customers through established best practices
• act as the customer champion and advocate
• increase awareness of customer needs and priorities
• support customers in seeing the value of their investment with 1Password
• drive towards their adoption goals through proactive and reactive customer engagement
• Follows defined outreach and follow-up communication processes
• synthesize and log findings from customer discussions
Job Requirements
- A proven track record with a 5 years experience in revenue generating roles
- Strong communication skills over email, the phone, and video call
- Experience with and passion for helping people or businesses use software
- You're technically savvy and enjoy learning new products
- You have experience in working closely with C-Level executives
- Guiding customers through their lifecycle through email, webinars, and customized sessions
- Supports customers within their book of business through the annual renewal process
- You have experience managing revenue retention as your key metric
Benefits
- health, dental, 401k and many others
- generous paid time off
- equity grant
- participation in our incentive programs
