Tidal is an industry-leading ETF platform offering full-stack services to successfully launch, manage, and operate ETFs.

Level 1 IT Support

IT SupportIT SupportFull TimeRemoteTeam 51-200Since 2012H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

11 days ago

Salary

Not specified

1.3 yrs expEnglishDNS

Job Description

• Respond to incoming requests and tickets, providing timely support for common issues such as: • Troubleshoot and resolve issues related to Microsoft 365, endpoint devices, VPN connectivity, printers/peripherals, and basic networking (Wi-Fi, DNS basics, connectivity). • Identify recurring issues and flag patterns to the IT Manager / Level 2 for deeper investigation. • Own tickets from intake through resolution when within Level 1 scope; escalate cleanly when outside scope. • Document symptoms, steps taken, resolution, and user communication in the ticketing system.

Job Requirements

1–3+ years of IT support experience (help desk / desktop support / MSP experience welcome).
Comfortable supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) at a user-support level.
Familiarity with Windows troubleshooting (drivers, updates, common app issues).
Basic understanding of identity concepts (SSO, MFA) and access management workflows.
Strong written and verbal communication skills.
Experience working in a ticketing system and documenting work clearly.

Benefits

Maintain a professional remote environment, reliable connectivity, and secure access using approved devices, VPN, and MFA.
Perform standard onboarding/offboarding tasks using defined checklists and processes.
Assist with account creation requests, group membership, app access requests, and role changes per documented approvals/workflows.
Provide high-quality support experience: friendly, clear, calm, and professional.

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