• Provide excellent customer service to our clients and learners • Monitor and respond to incoming requests using various back-end operational tools • Provide cross-team support • Report directly to the VP of Education, Engagement, and Operations • Support with onboarding for non-coaching learners and enrollment across various clients • Assist with learner re-enrollment through calling campaigns • Provide over-the-phone support for learners via Aircall • Provide operational support for Customer Success and Channel Partner teams • Identify opportunities for process improvement and increased efficiency within operational workflows • Help implement best practices to streamline internal processes • Collaborate with EnGen team members to boost seat utilization and learner engagement • Attend internal meetings and perform other tasks as assigned