Baker Tilly US

Now, for tomorrow.

Client Operations Specialist – Managed Services

Full TimeRemoteTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

Colorado + 3 moreAll locations: Colorado, Florida, Oregon, Washington

Posted

5 days ago

Salary

$18 - $34 / hour

High School1 yr expEnglish

Job Description

• Prepare, process, format, proofread, and finalize client deliverables (e.g., filings, financial documents, reports, presentations, and related materials) using firm-approved systems and standardized, centralized processes. • Ensure accuracy, completeness, timeliness, and compliance with firm quality control and documentation standards. • Support engagement workflows by tracking due dates, monitoring project status, and prioritizing assigned tasks to ensure timely completion. • Communicate proactively with client service team members regarding status updates, clarifications, and deadline considerations. • Maintain organized electronic files and engagement documentation in accordance with firm policies and regulatory requirements. • Coordinate file closing procedures and ensure proper retention and recordkeeping standards are followed. • Coordinate the production and distribution of client deliverables, including secure electronic delivery and, when applicable, printing, binding, and shipping. • Provide responsive administrative support to client service teams, anticipating needs, addressing routine questions, and helping facilitate a positive and professional client experience. • Execute responsibilities in alignment with centralized workflows and established procedures. • Follow established workflows and procedures; communicate potential issues or inefficiencies to leadership and suggest improvements when appropriate. • Perform additional responsibilities and special projects as assigned to support team and firm objectives.

Job Requirements

  • High school diploma or GED required; bachelor’s degree preferred.
  • Minimum of 1 year of related experience required.
  • Experience in a professional services, accounting, or tax environment preferred.
  • Strong customer service orientation with the ability to build and maintain positive working relationships with internal and external stakeholders.
  • Excellent verbal and written communication skills; ability to interact professionally with individuals at all levels of the organization.
  • Ability to handle confidential and sensitive information with discretion, integrity, and professionalism.
  • Strong attention to detail with the ability to follow established procedures, checklists, and guidelines accurately.
  • Effective problem-solving skills with the ability to identify issues and recommend practical solutions.
  • Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Self-motivated and proactive, with the ability to work independently as well as collaboratively in a team setting.
  • Ability to quickly learn, adapt to, and navigate new technologies, software systems, and digital tools.
  • Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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