• Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor. • Leading onboarding, ensuring customers achieve early and sustained value. • Developing and executing success plans, defining customer goals, value milestones and measurable outcomes. • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention. • Delivering regular business reviews aligned to customer priorities, performance and value delivery. • Championing customer feedback, advocating for user needs and influencing product and service improvements. • Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment. • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience. • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS). • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).