In this role, you will serve as a technical leader, guiding customers through the full life cycle of a complex data integration and streaming platform. You will collaborate closely with Technical Account Managers and customer teams to ensure smooth onboarding, implementation, and adoption of enterprise solutions. This position is highly hands-on, providing technical expertise, solution architecture guidance, and best practices to optimize performance and operational excellence. You will act as a trusted advisor, advocate, and coach for customers while translating feedback into product and process improvements. Success in this role requires strong technical acumen, problem-solving skills, and the ability to work in a fully remote environment while engaging with multiple stakeholders. Your work will directly impact customer satisfaction, platform adoption, and long-term success in mission-critical enterprise environments. Lead the onboarding and deployment of new customers, delivering technical enablement, solution strategy, and implementation guidance. Partner with customer technical teams to implement best practices and address adoption challenges. Support the transition from pre-sales prototypes to production-scale environments. Conduct periodic health checks and collaborate with account teams to ensure operational excellence. Serve as a product expert and trusted technical advisor, championing customer needs internally. Develop internal documentation, best practices, and troubleshooting resources to enhance knowledge sharing. Track customer issues, feature requests, and escalations while reporting status to leadership.