• imaging and secure configuration of endpoints devices and related systems to ensure stability, reliability and consistent performance. • supports and manages solutions and applications for modern management of endpoints (windows and mac workstations, mobile devices, digital clocks, asset tracking sensors, digital identity devices). • implement and maintain efficient automated client support systems (e.g., device management, os & application security updates, automated application installations, remote support systems). • install, configure, test and maintain endpoint system management tools as well as other applications that interact with endpoints such as microsoft defender and digital identity (imprivata). • engaged in solving highly complex technical issues, both independently as well as with collaboration with colleagues and vendors. • recommend standard configurations to optimize performance, develop and maintain knowledge base and endpoint system configuration documentation. • record requests, issues, and solutions using service ticketing software and perform change management duties. • provide technology advice and recommendations as needed and as required by the organization. • design, develop and build enterprise-wide windows operating system image using sccm technology. • design, deploy and administer solutions for modern management of endpoints and applications, including autopilot and autopatch making sure there is no impact to the end user. • support platform software upgrades, workstation patching/compliance, and application delivery. • engage in the continuous improvement of endpoint administration including automation, monitoring, patching, etc. by applying industry standards and best practices. • participate in a variety of projects requiring technical expertise and project management skills. • utilize and contribute to the development of standard operating procedures and tools for optimal endpoint operations • communicate with leadership and other staff regarding initiatives and provide timely updates. • document, implement, and adapt procedures, standards, and guidelines consistent with changing needs and strategic objectives. • apply information security concepts, principles, and practices. • deploy configuration changes as needed to maintain a secure computing environment. • assist with hardware model evaluation and selection to support minimum system requires to stay within supported operating system versions. • collaborate with other is teams and vendors to troubleshoot complex technical issues. • make recommendations to the overall architecture of the applications and tools supported to enhance and improve their use.