Owns the discovery, design, and implementation of process improvements across Client Services. Supports project execution and collaborates with cross-functional teams to ensure successful delivery. Identifies and implements process improvements and efficiencies Executes project deliverables and manages implementation Monitors implementation progress and identifies risks, roadblocks and corrective actions Designs programs aligned with best practices and project goals Troubleshoots issues and recommends solutions during implementation Mobilizes resources and cross-functional teams to execute innovations Facilitates training and handoffs to support teammates Partners with internal stakeholders to develop materials for process training Works with resources to develop and implement technology-based solutions as warranted Performs post-implementation reviews to measure success and outcomes, identifies continuous improvement opportunities