A growing mobile horse gaming platform is seeking Player Experience Agents to join its team in a fully remote capacity. This is a blended role combining customer support and racing operations, ideal for candidates who are detail-oriented, calm under pressure, and passionate about delivering an exceptional player experience. Note: Candidates must reside locally in the Beaverton, Oregon area for equipment pickup. Respond to player inquiries via phone, chat, and email as they come through the queue Manage multiple interactions simultaneously while delivering high-quality, player-focused service Clearly explain platform policies, procedures, and regulations in a friendly and professional manner Research and resolve player issues efficiently using internal tools and resources Maintain a strong understanding of gambling laws, regulations, and compliance requirements Strictly follow company processes when verifying player accounts and handling confidential information Make outbound calls or messages to players as needed for follow-up or resolution Monitor multiple horse races across varying time zones to ensure accurate recording of start and end times, race results, and finishing order Build, audit, and validate race cards and betting pool data to ensure accuracy from third-party sources Identify race-related incidents and take immediate, appropriate action when issues occur Monitor betting systems to ensure incidents are properly logged and payouts are delayed when required