This role offers the opportunity to support and optimize Dynamics 365 Customer Service operations in a fast-paced, mission-driven environment. You will provide technical administration, troubleshooting, and configuration to ensure the platform runs efficiently and meets organizational needs. The position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with technical teams and end-users. You will work closely with internal stakeholders to resolve complex issues, maintain system documentation, and implement best practices. This role provides exposure to cutting-edge tools, customer-facing IT solutions, and the chance to contribute to impactful federal and enterprise-level initiatives. The ideal candidate thrives in a collaborative environment, balancing independent problem-solving with teamwork, while maintaining high standards of service and technical excellence. Provide Tier 2 support for Dynamics 365 Customer Service users, including troubleshooting, issue resolution, and escalation as needed. Administer and configure Dynamics 365 applications, modules, and integrations to ensure optimal performance. Investigate and resolve complex technical issues, delivering reliable solutions and guidance. Develop and maintain clear documentation for support processes, procedures, and solutions. Stay current with updates, new features, and best practices for Dynamics 365 and related systems. Collaborate with cross-functional teams to implement improvements and support organizational objectives.