Vecra

VECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business enterprise (MBE) consulting firm implementing proven methodologies that help our clients drive growth, transform businesses, and innovate breakthrough ideas. VECRA’s extensive experience with innovative software applications, reporting systems, facilities and supply chain management, program management and staffing support services are always: Vigilant Efficient Collaborative Responsive Accurate

Registered Nurse – Nurse Advice / Telephone Triage Services

Learning and DevelopmentLearning and DevelopmentFull TimeRemote

Location

United States

Posted

17 days ago

Salary

Not specified

No structured requirement data.

Job Description

VECRA, Inc. is seeking qualified Registered Nurses (RNs) with demonstrated clinical expertise in telephone triage, patient assessment, health education, and remote care coordination. The Registered Nurse (RN) will provide 24/7 telephone-based nurse triage and patient advice services for patients of the Gallup and Shiprock Service Units under the Indian Health Service (IHS). This remote position requires strong clinical judgment, excellent communication skills, and the ability to deliver safe, culturally competent care using approved nursing triage protocols. Provide telephone triage and nurse advice using approved clinical protocols. Assess symptoms via the Rapid Triage Screening (RTS) Model to determine urgency and disposition. Offer health education, counseling, and referrals in alignment with IHS standards. Document all patient encounters in the IHS Electronic Health Record (EHR) in real time. Coordinate with IHS providers, pharmacies, and departments for follow-up or escalation. Facilitate interpreter services for patients with limited English proficiency. Maintain compliance with HIPAA, the Privacy Act, and IHS confidentiality standards. Work scheduled shifts aligned with Mountain Standard Time coverage (24/7/365) operations.

Job Requirements

  • Active Registered Nurse (RN) license in at least one U.S. state or territory.
  • Minimum of 2 years of recent experience in emergency, urgent care, or telephone triage.
  • Proficiency in nursing triage protocols and clinical algorithms.
  • Strong communication and critical-thinking skills for remote clinical assessment.
  • Knowledge of HIPAA, Privacy Act, and patient confidentiality practices.
  • Proficiency with electronic health record systems (EHRs).
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Experience working with the Indian Health Service (IHS) or federal healthcare systems (preferred).
  • Familiarity with Native American health practices and cultural values (preferred).
  • Experience with telehealth or nurse advice call center operations (preferred).

Benefits

  • Competitive benefits package for full-time employees to include paid holidays.
  • Paid time off.
  • Medical and dental coverage.

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