Founded in 2002, Edgewater Federal Solutions, Inc. is an industry-recognized federal contractor. Our industry-leading team combines federal expertise and state-of-the-art innovation to provide quality technical solutions for modern-day challenges. Edgewater is a repeat awardee of such honors as Washington Post Top Workplaces (2018-2025) and Inc. 5000 Fastest Growing Companies (2019-2024) We also have CMMI and ISO certifications Headquartered in Frederick, Maryland with staff across the United States More than 500 employees supporting over 30 federal and commercial organizations
Service Desk Manager
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Minimum of 3 years’ experience in a senior customer support, analyst, or specialist role
- Proven ability to troubleshoot and resolve complex system or process issues
- Strong written and verbal communication skills
- Experience working in structured, policy-driven environments
- Experience supporting government or enterprise clients
- Familiarity with regulated systems, financial platforms, or policy workflows
- Experience with ticketing, CRM, or case management tools
- Work Environment
- Multi-tier service desk operations
- Remote or hybrid work may be available based on program needs
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