This role offers an exciting opportunity to manage and grow a portfolio of customers in a fast-paced, innovative environment. You will serve as the primary point of contact for clients, ensuring they achieve measurable outcomes and maximize the value of the platform. The position blends relationship management, strategic account planning, and technical understanding, giving you the chance to influence business decisions and drive account expansion. Own and manage relationships across a portfolio of customers, including SMB, mid-market, and enterprise accounts. Drive customer renewals by ensuring clients achieve measurable outcomes and value from the platform. Identify and execute expansion opportunities in collaboration with Sales teams. Build and maintain executive-level relationships by aligning platform capabilities with customer goals. Conduct quarterly business reviews (QBRs) and other account meetings to reinforce value and uncover new use cases. Manage escalations and serve as a trusted advisor to clients, providing guidance and problem resolution. Maintain accurate account forecasting, CRM data, and insights to inform strategy. Collaborate cross-functionally to remove blockers and ensure customer success. Contribute to the development of account management playbooks and scalable processes.