The Account Manager role is a critical customer-facing role within the Fleetworthy Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager is responsible for delivering a superior customer experience while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption. Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling. Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base. Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value. Ownership of customer engagement including customer upsell/cross-sell and renewals. Establish, manage, and grow value-based relationships through exceptional communication and follow-through to ensure customer satisfaction, resulting in high customer retention. Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions. Responsible for account retention, growth, and upsell-cross sell. Educate clients on new features, assist with extending their utilization, and obtain customer feedback regarding new features/capabilities and overall satisfaction. Actively drive customer references and case studies. The desire to exceed expectations.