• Collaborate with Technology Infrastructure teams to build and operate reusable, cloud-native platforms that abstract complexity and accelerate delivery while incorporating reliability from design through operations. • Work with business units and technical teams to improve application availability, observability, and reliability as our business applications are migrated to the Private Cloud. • Enhance platform reliability through automatic problem detection, self-healing systems, and well-architected notification and escalation protocols. • Use SLOs, SLIs, and KPIs to guide prioritization, measure impact, and drive continuous improvement. • Eliminate toil using intelligent automation and agentic workflows. • Conduct blameless retrospectives and share learnings across the organization. • Foster a culture of ownership, positive thinking, and continuous learning while remaining grounded in practicality, experimentation, and engineering excellence. • Integrate DevSecOps, zero-trust principles, and policy-as-code into every pipeline. • Produce and promote Architecture Decision Records (ADRs) and Cloud Well-Architected Frameworks that our business units can adopt to improve our technology standardization. • Maintain 24x5 active coverage with seamless regional handoffs and weekend escalation protocols.