• Support program operations by answering incoming community calls and providing program eligibility information • Record information obtained from all interactions into electronic documentation • Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information • Maintain member's right to privacy and protect SCAN operations by keeping information confidential • Inform the community and potential clients about IAH services utilizing approved presentation materials • Establish, develop and cultivate relationships in the communities IAH serves • Educate and communicate to external audiences about IAH