As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers Develop and mentor staff to reach goals; train staff on company policies and procedures Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues Ensure compliance with corporate warehouse policies, procedures, and programs Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems Use route planning software to build efficient delivery routes Manage the dispatch of contract carriers and resolve issues throughout the day Identify problem areas, including restructuring routes to improve operational efficiencies Train and develop contract carriers, and dispatchers to meet and exceed customer expectations Ensure that all work is completed accurately and within established time frame Ensure photos are taken for every job Allocate and request additional resources as needed