As the Senior Specialist – Digital Adoption & Analytics, you will play a key role in the creation, maintenance, and governance of various resources that support user-facing documentation that supports DDP system adoption across the organization. You will develop and update reference guides, release notes, and end-user communications, ensuring content remains accurate and aligned with system updates. This role manages version control standards and partners closely with technology and business stakeholders to validate content and reflect current processes. You will also support digital adoption tools such as WalkMe and assist with learning and adoption platform administration to ensure employees have clear, consistent resources that drive effective system use and business results. Create, update, and maintain user-facing reference guides, release notes, and communications to support system adoption and ongoing updates. Maintain content within learning and digital adoption platforms like WalkMe, including uploading materials, updating curricula, assigning learning, and organizing resources. Partner with technology and business stakeholders to validate content and ensure documentation reflects current processes and functionality. Troubleshoot end-user questions related to learning content, documentation, and system navigation; update materials as needed based on feedback or changes. Develop and run standard and ad hoc reports to track learning completion, content usage, and support ongoing updates. Provide training or guidance to stakeholders and end users on available resources and tools as needed.