Wheelhouse is a fintech platform for the $500B+ flex rental space. We enable short and mid-length stay providers — with 1 to 100,000+ listings — to earn 20%+ more from their rental properties. In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. In 2022, we closed a significant funding round with participation from leading tech, travel, and real estate investors. We enjoy low churn, rapidly growing ARPU, and a long runway. As a team, we ship products our customers love, on time or ahead of schedule, while maintaining a healthy work-life balance. We’re transparent, collaborative, and deeply committed to setting our teammates up for success — both professionally and personally. We’re a remote-first, work-anywhere company that believes healthy hustle is the key to good growth.
Partnership Support Engineer
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 2–4+ years of experience in technical support, QA engineering, software engineering, or technical project management
- Strong debugging skills across APIs, integrations, and web applications
- Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools
- Experience with SQL or ORMs (ideally Active Record) to interact with data
- Familiarity with REST APIs, webhooks, and third-party integrations
- Experience working with external technical stakeholders
- Comfort navigating ambiguity across multiple systems
- Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
- Experience reading third-party documentation and diagnosing integration mismatches
- Familiarity with SLAs, incident communication, and cross-company coordination
- Familiarity with Datadog for analyzing metrics is a plus
- Experience handling incidents involving external stakeholders
- Comfort communicating during production issues or degraded service
- Ability to reason about complex distributed systems and failure modes
- Experience troubleshooting data synchronization or event-driven systems
- Bonus: Experience supporting B2B SaaS integrations or developer platforms
- Engineer process solutions around incoming integration/partnerships bugs, improvements, and asks
- Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients)
- Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
- Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
- Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
- Create reusable playbooks and runbooks for common integration failure modes
- Improve monitoring, alerting, and observability for partner-facing systems
- Support launches of new integrations, embedded deployments, or platform features
- Serve as the primary technical liaison for select strategic partners
- Identify systemic reliability risks and advocate for engineering improvements
- Act as the voice of our partner ecosystem within engineering and product teams
Benefits
- The expected base salary range for this position is between $136,000 - $152,000 depending on experience
- Competitive salary, cash bonus potential, and equity
- Full medical, dental, and vision benefits for each US employee
- Fidelity 401k available for each US employee
- Unlimited PTO
- And…more!
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