• Provide white-glove technical support to our clients via phone, email, and remote login • Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). • Proactively and consistently communicate with clients and colleagues • Accurately and promptly record all time in our ticketing system • Proactively manage ticket queue • Ensure all ticket notes and statuses are up to date • Troubleshoot client issues and document all steps up through resolution • Effectively multi-task to manage workload • Collaborate on improvement of operational effectiveness • Document, take ownership of, and escalate issues • Meet individual and team KPI targets • Maintain flexibility with respect to work schedule and responsibilities