• Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions. • Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights. • Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency. • Facilitate monthly and weekly business reviews for owned models. • Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo). • Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy. • Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency. • Prioritize tasks, meet critical deadlines, and manage expectations effectively. • Perform additional tasks as needed.