• Provide Tier 1 and Tier 2 support for our primary HRIS modules including HCM, Recruiting, Talent, Compensation, and Time Tracking • Troubleshoot technical issues related to system access, integrations, data loads, and reporting • Triage and escalate complex functional or configuration issues to HR business partners and HRIS specialists • Monitor system performance, identify anomalies, and coordinate resolution efforts • Manage user access provisioning, role assignments, and security group maintenance • Execute data validation and quality assurance processes for HRIS data • Support mass data uploads, employee data changes, and system updates • Create and maintain documentation of data flows, integration points, and system dependencies • Investigate and resolve data discrepancies in partnership with HR and IT teams • Assist with data extraction and reporting requests using HRIS reporting tools • Monitor and support integrations between the HRIS and connected systems (payroll, benefits, identity management, finance) • Coordinate with IT Infrastructure teams on SSO, network connectivity, and middleware issues • Support API connections and troubleshoot integration failures • Partner with vendors on technical issues requiring escalation beyond internal capabilities • Participate in HRIS releases and update testing cycles • Support HRIS-related projects including system enhancements, new module implementations, and process improvements • Contribute to knowledge base articles and user documentation • Provide training and guidance to end users on system functionality and self-service tools • Identify opportunities for automation and operational efficiency improvements • Foster a culture of customer service excellence, accountability, and continuous learning to delight our end users.