This role involves advocating for customers and managing their requirements while ensuring they effectively use the Legion platform. Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team. Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer. Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities to ensure customers are using Legion effectively. Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success. Demonstrate Value: Work with customers to understand their needs and demonstrate how Legion meets those needs qualitatively and quantitatively. Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders, from end users to security engineers to CISOs. Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks. Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team. Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with customers.