The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to: Guide prospective patients through the first steps of Ophelia’s program Help prospective patients overcome initial barriers to treatment Use data to track enrollment and explore opportunities for growth As an early and core member of our team, the Enrollment Coordinator will be integral to the growth and success of Ophelia, with great potential for mobility as we expand across states and soon, the whole country. This position is fully remote, but being located in New York City is a plus (our headquarters is in Brooklyn, NY). Please note that this is a 40 hour/week position requiring one consistent weekend day in the schedule. The schedule will be Sunday to Thursday, with options for a 9-5p ET or an 11-7p ET schedule. Key Responsibilities Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach Is comfortable with outreach and “cold” call type phone interactions with patients Works well to re-engage prospective patients who may have fallen out of contact Works comfortably and autonomously in a remote-first environment that is primarily technology driven Understands what it means to work in a fast-paced and constantly changing startup-type environment Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team