The Call Center Representative role at Parmele Disability Advocates assists clients who are waiting for their disability hearing to be scheduled by the Social Security Administration. This role reports to a designated Team Lead and the Legal Assistant Manager and plays a vital part in maintaining consistent, compassionate communication with our clients. Answer inbound calls and place outbound calls to clients Greet and assist clients and prospective clients visiting the local office Communicate professionally with clients, coworkers, the Social Security Administration (SSA), and third parties Accurately document all interactions in Parmele’s case management software Generate and submit pre-created documents to the SSA using internal system Perform additional duties as needed to support client advocacy and firm operations