This role involves inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin, you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. Delivers remote clinical monitoring and member education via software, video conferencing, and the Twin Health electronic medical record Promotes member self-care management by utilizing clinical judgment, data analysis, and critical thinking skills Evaluates member progress toward goal achievement, including identification and evaluation of barriers to meeting or maintaining plan of care and/or health status Prioritizes and manages individual members along the Twin journey by monitoring health condition reversal trends, conducting lab reviews, supporting medication management Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members Engages the nursing philosophy to capture a holistic picture of the member’s clinical status from Intake to ongoing care management Gives appropriate health guidance by utilizing clinical knowledge, training, and protocols Leverages the nursing processes to triage member alerts and inquiries Strictly adheres to Standard Operating Procedures for member management and escalations Provides timely responses and feedback to colleagues regarding member care Conducts detailed monitoring to support medication reconciliation and adherence Collaborates with members and pharmacies to identify solutions to defray costs for members and reduce gaps in coverage Organizes accurate records and maintains confidentiality according to federal law and Twin policies Generates and analyzes reports as needed for management, identifying trends, anomalies, and areas of concerns Contributes to the development and improvement of clinical care that enhances cost effectiveness while ensuring quality care Participates in ongoing education and performance improvement activities Additional duties as assigned