This role involves being a strategic player in a rapidly evolving industry as a Senior Global Account Manager (SGAM) for Iron Mountain's Asset Lifecycle Management (ALM) business. Develop and implement strategic account plans to grow market share within OEMs Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings Drive new business development by hunting for fresh opportunities Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs