• Be the renewals lead: Lead the full renewal lifecycle, moving beyond administrative tasks to serve as a consultative partner during the most critical phase of the customer journey. • Advocate for our Customers: Act as the primary point of contact for renewal inquiries, using every interaction to identify account health and strengthen the client relationship. • Handle contract pricing: Oversee complex contract management, including proration calculations and consortium pricing, ensuring all agreements are accurate and mutually beneficial. • Operate cross functionally: Partner closely with Sales and Customer Success Managers to identify upsell opportunities, resolve escalations, and ensure a seamless handoff.