Human Error. Conquered.
Partner Success Manager
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments.
- Channel partner understanding with familiarity working with resellers, distributors, or managed service providers.
- Relationship-building skills with the ability to connect with diverse personalities.
- Balanced approach that includes listening to partner needs and understanding their clients' objectives.
- Results-oriented mindset with proven ability to meet targets and drive bookings.
- Organized multi-tasker who can manage multiple partner relationships simultaneously.
- Clear communicator who writes professional emails and leads productive calls and video meetings.
- CRM proficiency with hands-on experience in Salesforce or similar platforms.
- Associate's degree or relevant certifications in business, technology, or related fields (bonus points).
- IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges (bonus points).
- Prior customer success management experience where you've owned retention and expansion metrics (bonus points).
- Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations (bonus points).
- Comfort working independently with minimal supervision while knowing when to escalate or collaborate (bonus points).
Benefits
- Company-wide bonuses based on monthly sales targets.
- Employee referral bonuses.
- Adoption assistance.
- Tuition reimbursement.
- Certification reimbursement and completion bonuses.
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