• Speak with members enrolled in various Medicare Advantage and Medicaid plans • Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country • Make outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues • Use multiple internal and external systems to schedule member appointments and ensure smooth communication • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for quality, customer service, and productivity • Document all member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives • Follow departmental procedures when communicating with members, clinicians, and physician offices