• Lead strategic team development: Build and develop high-performing team with diverse roles managing client migrations in partnership with Account Management, Strategic Development, TPA Operations, and Enterprise Project Management office. • Provide executive oversight: Direct all client implementation projects ensuring on-time delivery within scope and aligned with client expectations while serving as escalation point for critical issues. • Define migration strategies: Establish implementation strategies for simultaneous claims platform and digital experience migrations while partnering with cross-functional leaders in technology, operations, and client services. • Drive accountability and results: Set priorities, allocate resources, and ensure accountability for individual client project delivery while monitoring performance against key success metrics. • Build client relationships: Develop strong partnerships with client executives and stakeholders while communicating project status, risks, and milestones effectively at all organizational levels. • Guide technical execution: Direct team in understanding claims administration systems and digital engagement platforms while ensuring technical solutions meet client requirements and compliance standards. • Manage risk proactively: Monitor project risks and drive resolution of complex challenges while maintaining zero tolerance for critical implementation failures or compliance breaches. • Foster organizational culture: Create culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team. • Develop talent: Coach and mentor team members for professional growth while maintaining team engagement scores at or above organizational benchmarks.