The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the Care Experience team at Charlie Health. Ensure the timely, thorough, and consistent onboarding of all Care Experience new hires. Identify and solve for continuing education needs of the Care Experience team. Help build supporting training. Support in conducting training for other internal departments on the roles and needs of the Care Experience team. Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations. Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning. Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams. Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities. Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance. Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members. Work with key stakeholders to ensure strategies support business objectives and mission across departments. Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates.