The Call Center Premium Surgery Counselor is responsible for assisting the patient with all aspects of the surgical process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. Educates and counsels patients regarding their surgical options, including premium product offerings Schedules surgery and makes all surgical appointments Acts as a liaison between the office, surgical facility, patient, and the referring physician Maintains basic knowledge of surgeries performed at American Vision Partners facilities Counsels patients for surgery by providing clear, concise details about what to expect for the surgery Able to educate patients on the pre/post-operative instructions and the consents for surgeries Reviews all surgery paperwork to ensure necessary signed documents are received from the patient Schedules necessary appointments, as appropriate by specialty Monitors surgery schedules for cancellations/no-shows to ensure patients are contacted to reschedule Ensures all patient out-of-pocket money owed is documented and collected prior to surgery Helps to maintain referring provider relationships Helps create an exceptional patient experience Monitors the voicemail inbox and tasking inbox and responds to inquiries to ensure timely follow-up with patients Answers incoming phone calls from patients concerning their surgery Maintains patient confidentiality at all times Participates in ongoing training and continued education Encourages a team-oriented environment Performs any and all additional duties as assigned