We are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization. Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts. Develop and nurture business relationships to fuel partnership growth Create scalable solutions for common operational problems by working with cross-functional and technology team Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements. Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals Manage direct reports as needed, including remote contract workers Able to travel as needed