IT Support Generalist

Customer SupportCustomer SupportContractRemote

Location

United States

Posted

14 days ago

Salary

Not specified

No structured requirement data.

Job Description

We are seeking a reliable and detail-oriented IT Support Generalist (Tier 1) to support our internal teams with day-to-day technical assistance. This is an execution-focused role designed for someone who is process-driven, organized, and comfortable working within clearly defined SOPs. Identity & Access Support Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding IT Inbox & Ticket Monitoring Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Onboarding & Offboarding Support Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Basic Troubleshooting Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Documentation & Tracking Update IT trackers and resource logs Maintain organized documentation Update IT trackers and resource logs Maintain organized documentation

Job Requirements

  • At least 1 year of experience in IT support, helpdesk, or technical support
  • Strong written and verbal English communication skills
  • Comfortable working in a fully remote environment
  • Reliable high-speed internet connection
  • Strong attention to detail
  • Ability to follow structured processes and SOPs
  • Highly responsive and organized
  • Ability to work U.S. Eastern Time
  • Experience supporting remote teams
  • Familiarity with Google Workspace and Hubstaff
  • Experience in a BPO or call center environment

Benefits

  • No Hidden Fees or Deductions – Your earnings are net income.
  • 100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.
  • Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.
  • Monthly Medical Aid Bonus – We contribute to your healthcare needs.
  • Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.
  • A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships.

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