Connecting dog and cat parents with loving pet sitters and dog walkers in their neighborhoods.
Trust and Safety Agent
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
- Must be available to work a regular schedule including some holidays, and at least one weekend day per week
- High school diploma or equivalent
- Bachelor’s Degree in a related field (preferred)
- Used Rover as an owner or a sitter (preferred)
- 2+ years in a customer-facing support role (preferred)
- Experience writing SQL queries (preferred)
- CFE Certification (preferred)
- 1+ years of experience in Content Moderation (preferred)
- Two-sided marketplace experience (preferred)
- Understanding of payments process, cybercrime, and fraud techniques (preferred)
Benefits
- Competitive compensation
- 401k match
- 4 weeks of PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Commuter benefits
- Bring your dog to work (and unlimited puppy time)
- Doggy benefits, including $1000 toward adopting your first dog
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Regular team activities performed in-person and virtually
- Compensation
- In Washington State outside of the Seattle area, the first-year hourly range is $22.96-$26.41/hr. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.
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