The IT Business Analyst role involves supporting IT operations and ensuring efficient service delivery within the organization. Triage and manage incoming IT support tickets, ensuring timely resolution and high-quality customer service. Provide hands-on troubleshooting support across hardware, software, and collaboration tools. Maintain clear communication with stakeholders throughout the lifecycle of support requests. Escalate complex issues appropriately while retaining ownership through resolution. Own user onboarding, access updates, and offboarding workflows in alignment with security and compliance standards. Configure and maintain Google Workspace accounts, group permissions, and access controls across entities. Partner with People Operations to ensure seamless employee lifecycle transitions. Conduct periodic audits to maintain system integrity and access accuracy. Oversee procurement, configuration, distribution, tracking, and return of employee hardware. Coordinate shipping logistics for new hires, replacements, and offboarding. Maintain accurate asset inventory records and continuously improve tracking processes. Develop scalable asset management workflows to support organizational growth. Analyze and document IT and operational workflows to identify inefficiencies and opportunities for improvement. Design and implement scalable process enhancements across employee lifecycle management and internal systems. Collaborate with Finance, People, and department leaders to align systems with business needs. Develop documentation and training materials that promote transparency and operational clarity. Provide on-site technical support during LOVB Pro matches in your local market. Troubleshoot real-time issues related to technology, connectivity, and operational systems. Travel to additional Pro markets as needed to support league-wide match operations. Support company events and league initiatives requiring technology setup and execution.