Customer Solution Engineer
Location
Texas
Posted
30 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
Job Requirements
- Product Enablement, Training and Support:
- Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access.
- Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively.
- Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required.
- Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities.
- Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value.
- Ensure the platform remains reliable, responsive, and aligned with evolving customer needs.
- Project and Relationship Management:
- Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication.
- Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution.
- Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies.
- Manage timelines and deliverables to ensure high-quality, on-time outcomes.
- Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations.
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