iCert Global
Instructor-led Live Online Training and E-Learning for Professional Certification Training to accelerate your career.
Associate Functional Consultant, Professional Services
Location
Washington
Posted
3 days ago
Salary
$55K - $70K / year
Bachelor DegreeExperience acceptedEnglish
Job Description
• Develop deep expertise in the Icertis product, including system configuration, troubleshooting, and solution design.
• Support the development of automation capabilities to accelerate and optimize system configuration activities.
• Own configuration and deployment tasks for assigned projects, ensuring high‑quality, defect‑free deliverables.
• Build strong skills in data mapping, data transformation, report creation, and report modification.
• Bring fresh perspectives to help streamline and optimize Professional Services processes, methodologies, tools, and templates.
• Identify operational inefficiencies and propose actionable, scalable solutions to improve productivity.
• Independently manage internal initiatives, delivering expected outcomes within defined timelines.
• Collaborate closely with Professional Services team members to conceptualize and design best‑in‑class solutions.
• Actively participate in requirements gathering and functional design sessions; work cross‑functionally with Engineering, Quality Assurance, and Support throughout the implementation lifecycle.
Job Requirements
- 0–1 year of professional experience (internships or project experience accepted).
- Strong analytical skills with the ability to identify trends, interpret data, and translate insights into actionable recommendations.
- Creative problem-solving mindset with the ability to generate innovative, practical solutions to technical and operational challenges.
- Excellent written and verbal communication skills, including the ability to collaborate effectively with clients and internal teams.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
- MBA or relevant postgraduate coursework is a plus but not required.
Benefits
- Robust medical, dental, vision, and mental health benefits.
- Employee Assistance Program (EAP).
- Equity (RSUs) and shared ownership in the company.
- Generous 401(k) match.
- Flexible work environment.
- Paid maternity and paternity leave.
- Generous holiday and PTO program.
- CaaS (Coaching as a Service).
- Annual personal development allowance.
- 7 Days for Humanity – seven paid volunteer days annually.
- Global and regional DEIB steering committees and employee resource groups (ERGs).
- Global DEIB training programs and guest speakers throughout the year.
