Healthcare Through the Lens of Possibility
Senior Implementation Engineer
Location
United States
Posted
27 days ago
Salary
$90K - $120K / year
Job Description
Job Requirements
- Take ownership of implementation projects, providing end-to-end technical leadership and support from initiation to completion.
- Collaborate directly with clients and internal teams, including DevOps, Service Desk, and engineering teams, to ensure smooth implementation and transition to production.
- Provide advanced troubleshooting, problem resolution, and technical support during implementation and post-sale phases.
- Mentor and support junior engineers, guiding them in best practices and ensuring quality standards in the implementation process.
- Ensure a successful handoff to the client’s operational teams, ensuring smooth go-live and continued system performance.
- Lead technical presentations, training sessions, and knowledge transfer with clients, resellers, and internal teams.
- Work proactively with cross-functional teams to anticipate potential risks and issues, and take ownership of mitigation strategies.
- Maintain up-to-date knowledge of Artisight's product features, capabilities, and technical roadmaps, and proactively integrate this knowledge into the implementation process.
- Travel to client sites as needed for technical support, implementation, and training purposes.
- Manage relationships with key stakeholders, setting realistic expectations, tracking progress, and ensuring high levels of client satisfaction throughout the implementation lifecycle.
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