• Manages the day-to-day operations of all key systems across Commercial Lending. • Acts as a liaison for the department between the business line users, vendors, and internal departments across the bank. • Manages all required testing, updates, training, and support. • Oversees with the team all active projects across Commercial Lending that are managed both in the business line and with partnership with the Project Management Office. • Receives system issue reports across all Commercial Lending systems from users and provides guidance and support. • Escalates issues to Bancorp IT team and/or Vendors for research and resolution. • Builds and maintains user roles within Commercial Lending systems to support key risk and SOX controls; reviews and approves all role changes for existing staff and assigns new staff the correct role following established Security procedures. • Conducts as needed meetings to discuss issues; system updates; new requests for functionality. • Completes testing on system updates; coordinates testing by other teams and collects results; reports testing results and monitors updates after installation. • Schedules, monitors, and maintains the end-of-day reporting across all required systems with assistance of administrative team. • Coordinates meetings with system users to collect detailed input for enhancements. • Meets on a regular basis with assigned vendors to discuss enhancements and interfaces; prioritize projects; and monitor progress for in-process projects. • Oversees all business line projects across Commercial Lending. • Assists in development of project requirements, sponsors, oversight, and implementation needs. • Works across business and any internal or external partners to support. • Assists with the development and oversight of all procedures across Commercial Lending. • Provides training support in conjunction with business line teams, as requested, for any adjustments or new procedures. • Maintains system-related policies, standards and protocols for existing products and services and completes annual procedure review. • Monitors all reporting across Commercial Lending and provides support for report issues. • Coordinates with outside vendors to manage contract provisions and any needed changes to existing vendor relationships. • Assists team where applicable with monthly, quarterly, or annual audit, SOX testing, and other Compliance related requirements including data collection needs. • Assists with maintaining location Disaster Recover Plans. • Serves as a resource for month end financial reporting. • Provides support to Finance, Credit Risk, and other internal third parties to support daily operations. • Performs other duties as assigned.