Breezeway
Breezeway is the leading property operations and services platform for short-term rentals.
Client Support Specialist
Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn
Location
Arizona + 26 moreAll locations: Arizona, California, Connecticut, Florida, Idaho, Illinois, Maine, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Massachusetts, Michigan, Missouri, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin
Posted
25 days ago
Salary
Not specified
2 yrs expEnglish
Job Description
• Troubleshoot technical client issues to resolution or escalate to the appropriate resource.
• Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions.
• Educate clients on how to leverage our tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.
• Maintain expert product knowledge
Job Requirements
- 2-4 years of experience supporting clients in a SaaS environment
- Technical troubleshooting experience.
- Excellent written and verbal communication.
- Balance high work load
- Strong time management and prioritization skills.
- Proficiency with CRM applications and engagement platforms.
- Intercom, Hubspot, Jira, Slack or similar systems preferred
Benefits
- Equal opportunity employer
- Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
