Teleperformance
Each Interaction Matters
Bilingual Healthcare Customer Service Representative
Location
Alabama + 39 moreAll locations: Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming
Posted
5 days ago
Salary
Not specified
High School0.5 yrs expExperience acceptedEnglishSpanish
Job Description
• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined
Job Requirements
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- 6 months Call Center experience, preferred
- Ability to use Windows operating systems
- 6 months sales experience minimum
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
