This role offers the opportunity to serve as a critical link between customers, field technicians, and internal departments, ensuring seamless service delivery and account management. As a Service Accounts Coordinator, you will: Manage escalations, oversee billing and work order processes, and maintain accurate documentation to support high service standards. Play a key role in improving operational efficiency, resolving disputes, and ensuring service level agreements are met. Engage directly with customers while coordinating cross-functional teams in a collaborative, fast-paced environment. Accountabilities: Assess billing requirements, create service estimates, and coordinate approvals with customers. Review work orders to determine billable status, support Accounts Receivable dispute resolution, and manage TNB (Temporarily Not Billable) processes. Run and analyze daily and weekly reports to monitor open and closed work orders, emergency requests, and service performance metrics. Collaborate with internal teams and field technicians to ensure timely job completion and accurate documentation. Manage customer escalations, identify solutions, and coordinate troubleshooting efforts with technical teams. Participate in customer meetings and Quarterly Business Reviews to provide updates on service performance and SLA compliance. Maintain and update customer-specific processes and documentation systems to ensure operational accuracy and efficiency.