This role provides the opportunity to lead and scale customer success operations in a high-growth, fast-paced environment. The Manager, CS Operations will design and optimize processes, systems, and tools that enhance the post-sales experience, drive retention and expansion, and ensure operational excellence across the Customer Success organization. This position combines strategic leadership with hands-on execution, partnering closely with senior leaders and cross-functional teams. The successful candidate will lead initiatives that align people, processes, and technology to deliver measurable impact, while mentoring a team of CS Operations professionals. This role is ideal for someone who thrives on solving complex operational challenges and shaping scalable solutions in a dynamic SaaS environment. Lead and manage a high-performing CS Operations team, ensuring efficient and scalable processes that support ACV, retention, and expansion Partner with senior Customer Success leaders to design, implement, and optimize post-sales workflows and operational frameworks Run cross-functional projects to improve customer outcomes, including process redesign, tooling enhancements, and analytics-driven initiatives Assess and prioritize CS-specific requests, process gaps, and strategic opportunities, creating a roadmap aligned to company objectives Collaborate with Post Sales Systems and Revenue Technology teams to define business requirements, conduct UAT, enhance automation, and manage communications Embed and champion cultural principles, promoting team alignment, inclusion, and continuous improvement across global operations