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Role Description

We're looking for a proactive and experienced Billing Manager to join our team. This role is a unique blend of revenue cycle management (RCM) expertise and customer success. The Billing Manager will be the primary point of contact for a portfolio of client accounts, overseeing both the financial health of each account and the performance of the billing teams assigned to them.

This position sits at the critical intersection of revenue operations and client success. You'll be responsible for both maximizing revenue recovery through effective billing team management AND ensuring client satisfaction through proactive relationship management. This dual focus requires someone who's equally comfortable diving into the details of denial trends and having strategic conversations with practice leaders about their financial health. The ideal candidate is excited about this balanced approach - taking ownership of client outcomes while implementing the operational excellence needed to deliver results.

This role will report directly to the Head of RCM. This role is full-time. We are open to remote candidates for this role.

The base pay range for this role is $90,000–$130,000 per year.

Your Impact

• Client Relationship Management
  • Serve as the main point of contact for a portfolio of healthcare practices, building trust and ensuring high satisfaction
  • Collaborate closely with clients to understand their business needs and proactively offer solutions
  • Deliver regular performance updates and financial insights to clients, translating complex metrics into actionable recommendations
• Revenue Recovery Leadership
  • Manage day-to-day billing operations, ensuring accurate claims submission, timely follow-up, and clean A/R management
  • Lead QA processes for worked denials and A/R to maintain high-quality standards
  • Oversee denial management, developing effective appeal strategies and tracking resolution
  • Identify account risks early and develop action plans to mitigate revenue leakage
• Team & Process Optimization
  • Guide and prioritize the work of billing specialists to maximize revenue recovery
  • Monitor team capacity and performance, proactively addressing resource needs
  • Drive process improvements that enhance both efficiency and financial outcomes
  • Support client onboarding and transitions, ensuring smooth implementation of our services
• Performance Analytics
  • Track and analyze key account metrics (A/R aging, denial rates, collection percentages)
  • Identify trends across accounts to inform best practices and process improvements
  • Translate data insights into strategic recommendations for both clients and internal teams

Qualifications

• 5+ years experience in Revenue Cycle Management, with especially strong skills in Accounts Receivable (A/R) and Denials Management
• 2+ years experience directly managing billing teams or account teams
• Ability to analyze metrics, spot trends, and make data-informed recommendations
• Excellent organizational skills and a proactive approach to account management
• Experience using major billing software systems (e.g., Epic, Athena, Kareo, AdvancedMD)

Requirements

• Passionate about Joyful Health’s mission
• Customer-focused with the ability to build trust and manage expectations
• Detail-oriented and organized, able to juggle multiple accounts, deadlines, and priorities
• Excited about managing client relationships and overseeing billing operations

Benefits

• Comprehensive healthcare benefits
• Unlimited PTO (with a minimum of 10 days off a year)
• Flexibility to take care of yourself
• Stipends for professional development courses & books
• Regular team off-sites and events